Posted on June 20, 2024 | by news-summaadvisory

#549: Westjet’s Loyalty Transformation & Evolution

This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV.

Today’s episode features a fascinating conversation with Westjet, Canada’s second-biggest airline, as they embark on a significant transformation journey.

Westjet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Today, they operate to more than 100 destinations worldwide, with a team of over 14,000 people and nearly 200 aircraft.

Leading the loyalty evolution is Steve McClelland, Vice President of Loyalty Commercial & Business Development, and he shares his early thoughts on how he plans to grow WestJet Rewards.

With thanks to the Loyalty and Awards conference team for this introduction.

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