Posted on March 6, 2025 | by news-summaadvisory

CRMC #TBT Interview Series: Sylvie Di Giusto Weighs In Once More

We’re now, officially, into our #TBT interview series with CRMC. On Tuesday we previewed that this was coming. We also showcased some initial thoughts from CRMC 2024 keynote speaker, Sylvie Di Giusto.

For those that missed Tuesdays post and videos, Sylvia is a best-selling author and expert on Emotional Intelligence and Customer Experience. Now we’re sharing three more snippets from our conversation with her where she outlines her thoughts on what consumers want from retailers, her own ABCDE framework, and why the key to perception is in the details.

If you’re not already planning to attend CRMC 2025 (https://www.thecrmc.com/) on June 4-6th, 2025 in Chicago then now is the time to think about registering!

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