This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. For a masterclass in gamification, you can enjoy Yu-Kai Chou’s down to earth interview with Amanda Cromhout about gamification and his Octalysis Framework. He is the Founding Partner of The Octalysis Group and the creator of The Octalysis Framework which has been translated into 16 different languages, serving […]
Rexall’s Director of Digital Marketing, Loyalty & CRM, Maya Baluschak, delivers her thoughts to us this week and next week. This week we have two snippets from our conversation with her at last year’s CRMC where she talks about her CRMC experience and the learnings from other brands at the event. Next week we have […]
Consumers continue to prefer and are willing to pay more for convenience NEW HARTFORD, N.Y. (May 1, 2025) – PAR Technology Corporation (NYSE:PAR), a global leader in enterprise foodservice technology solutions, released its 2025 Quick Service Restaurant (QSR) Operational Index Report, highlighting key insights in the restaurant industry from third-party delivery to state-specific employee data. The report analyzed data […]
NeoDay publishes Loyalty and Customer Engagement 2025: 40 Thoughts. 40 Experts As 2024 was winding to a conclusion, Netherlands-based loyalty provider NeoDay looked towards the future of customer engagement and loyalty in 2025. They forecast a transformative year, one in which companies would be faced with navigating a rapidly shifting environment where technology, customer expectations, […]
This episode of Let’s Talk Loyalty & Loyalty TV is in Spanish. ¿Te has preguntado cómo las grandes marcas de retail están revolucionando su estrategia de marketing y monetización? En este episodio de Let’s Talk Loyalty en español, exploramos el fascinante mundo del Retail Media de la mano de un experto de primer nivel: Juan Restrepo, […]
Global News Roundup from The Wise Marketer From the Editor With a Canadian election happening today, the impact of US Tariff Policy is top of mind, given that it is a key election issue for Canadian voters. Survey results from NeilsenIQ show that 87% of Canadians and 50% of Americans oppose tariffs. This dovetails with […]
NEW YORK: eClerx Services Ltd (ECLERX.NS), a leading productized services provider, today announced the opening of its new delivery center in Lima, Peru. This strategic expansion bolsters the company’s ability to deliver cutting-edge digital care, technology, data, analytics, and process management services to global clients. The Lima center is strategically positioned to meet the growing […]
Theraflu’s “Right to Rest & Recover” initiative, which advocates for workers in the U.S. who don’t receive paid sick time, has expanded its focus this year to include partnerships with policymakers. Raising awareness of the country’s lack of guaranteed sick pay and of individuals’ workplace rights is still a priority. So is promoting the Right […]
Taco Bell’s brand belongs to its fans, said Chief Marketing Officer Taylor Montgomery at the Shoptalk conference in Las Vegas last month. And to put this principle into action, the brand dedicated the biggest stage in marketing—The Super Bowl—to its fans. In six U.S. markets, Taco Bell set up cameras at its drive-thrus, allowing customers […]
In the age of TikTok and text messages, email marketing remains one of the most cost-effective ways for brands to engage with customers. But with every company on the planet fighting for space in each customer’s inbox, marketers need to do everything they can to ensure their email marketing efforts pay off. In its 2025 […]