Dialogue AI’s oversubscribed, $6 million seed round is proof that investors, researchers, and any industry that would benefit from structured feedback (generated rapidly and at scale) are excited about the possibilities of a live, AI-based conversational interviewer. The round was led by Lightspeed Venture Partners, joined by Michael Eisner-founded Tornante Company, Seven Stars, Uncommon Projects, […]
Content from the Loyalty Academy’s CLMP™ Community What data do you routinely share with frontline staff to empower decision making? When you fail your customers, do you have plans in place to create recoveries that further your members’ loyalty and emotional brand attachment? Let me share a personal story with you. This June, after a […]
“[IPOs] generate liquidity for the investors and the employees, who can then use that cash to invest in new companies or start new ones. It has this virtuous flywheel multiplier effect.” Kamran Ansari, who previously invested in companies with Greycroft and Headline VC, made the move this month to Infinity Ventures as venture partner, where […]
This episode was recorded in 2024 and features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their neighbourhood, no matter where they live. BILT Members can earn points and access exclusive benefits […]
The meaning of luxury is being redefined. In the past, a strong legacy, craftsmanship and exclusivity were often enough to set a brand apart. Today, those foundations still matter, but they no longer represent the full picture. Younger consumers increasingly seek out brands that reflect their values, understand their preferences, and offer experiences that feel […]
Wayfair is new to physical retail. The home furnishing giants sold billions of dollars of furniture and home decor in 2024, and with only one physical store, the lion’s share of that was online. But physical retail has always been in Wayfair’s plan. And with a handful of stores set to open in the […]
Google unveils Gemini Enterprise, an AI-powered conversational platform for businesses that use Google Cloud. Gap, Gordon Food Service and Virgin Voyages share goals and early results. Gap Inc. announced it’s using Google Cloud and Gemini Enterprise to infuse artificial intelligence into all of its brands — Old Navy, Gap, Banana Republic and Athleta — to […]
As real-world data dries up or becomes too messy to use, synthetic data steps in for fields ranging from agentic AI to chemistry labs When Google unveiled its latest world model, Genie 3, it felt like the dawn of a new way to train physical AI. Instead of putting together messy, hard-to-label real-world footage, the […]
Leandro Torres, CLMP™, Partner Loyalty Academy Brazil, hosts this exclusive discussion Loyalty Academy Brazil is WMG’s education and training partner in the great country of Brazil. The company is led by some of the most experienced persons in the customer loyalty market, Fabio Santoro, CLMP™, Leandro Torres, CLMP™ and Ricardo Gazetta. Brazil has a storied […]
Gen Z makes up 9% of B2B software buyers, according to TrustRadius’s 2025 Buyer Research Report — outnumbering Boomers (6%) for the first time. And as Zoomers continue to enter the workforce and rise in the ranks, they’ll become an even more important segment to market to. For software vendors that means, among other things, […]