United and Instacart Team Up to Bring Loyalty Members More Rewards and More Convenience, Including $0 Delivery Fees

United MileagePlus® members get $0 delivery fees on orders placed right before, during or shortly after domestic flights – a simple and fast way to stock the fridge at a rental, add items that were forgotten or just place an order that’s ready when you get home MileagePlus members who are new to Instacart can also […]

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A Tale of Two Types of Credit Card Customers: Financially Healthy Cardholders Drive Gains in Satisfaction While Financially Challenged Cardholders Struggle, J.D. Power Finds

More than Half of U.S. Credit Card Customers Are Financially Unhealthy; Nearly Same Percentage Carrying Revolving Debt TROY, MICHIGAN — August 14, 2025 —   Volatility in everything from financial markets to the prices of consumer goods has started to influence the way credit card customers use their cards. According to the J.D. Power 2025 U.S. […]

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The Loyalty Newswire October 06, 2025

The Loyalty Newswire from The Wise Marketer From the Editor Happy Monday! This is “back to business” Monday after two weeks on the road delivering a Wiser Forum in Mexico City and a Loyalty Academy Certified Loyalty Marketing Professional™ workshop in Austin, Texas. Collectively, we had the support of event sponsors Comarch, Bond Brand Loyalty, […]

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AI Bridges Brands’ Loyalty Gaps Loyalty Isn’t Set in Stone – It’s Set In Code

Tech, Entertainment, and Heritage Brands Reshape the Loyalty Landscape NEW YORK, NEW YORK — October 6 2025 —  Results of the 17th annual  Brand Keys Loyalty Leaders List – an identification of the top 100 brands according to their ability to create customer loyalty – revealed a striking mix of digital innovation, entertainment platforms, and long-standing heritage brands […]

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Verizon Kicks of FIFA World Cup Sponsorship With Launch of ‘Ultimate Access’ Rewards

Verizon kicked off its sponsorship of the 2026 FIFA World Cup, a massive global tentpole taking place next summer in select cities within the U.S., Canada and Mexico. The telecommunications company will be ramping up activations leading into the event next year, offering free tickets, meet and greets with iconic players, merch drops, fan experiences […]

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Zeta Global to Acquire Marigold’s Enterprise Business

Acquisition of Marigold’s enterprise software business aligns with all of Zeta’s guiding M&A principles Expected to be accretive to adjusted EBITDA and free cash flow in year one Increases penetration of Fortune 500 brands and subscription revenue Advances One Zeta model by creating cross-sell and up-sell opportunities to over 100 new global enterprise brands Zeta […]

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Gen Z is leading the way when it comes to Loyalty Marketing

Brands today are investing millions in loyalty programs, but many are missing the point. Recent research shows that only 18 percent of Gen Z consumers cite loyalty programs as a key reason they stay with a brand. Other reports show that and utilization of loyalty programs has grown just 10 percent over five years, even as […]

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Athleta Uses On-Site Search for Better Marketing Insights

A retailer’s on-site search box is where shoppers are telling a retailer exactly what they want. And that is a powerful and underutilized tool, said Michelle Goad, Chief Digital Officer at Athleta at the Shoptalk Fall conference this September in Chicago.    “I think about search as our marketing team’s brief,” Goad said. “She’s coming in, […]

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Bissell Shares Four Quick Customer Experience Conversion Wins

Cleaning products brand Bissell is enhancing its customer experience and increasing its conversion rate through constant testing on its ecommerce site, said Stacey Howe, senior ecommerce optimization specialist at Bissell Homecare at ContentSquare’s CX Circle event in New York City this fall.    Bissell uses heat mapping, scroll maps and a customer feedback survey at […]

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Inside Aven’s Founder Chic: Sadi Khan on Equity, Credit, and Cognitive Load

“We’re excited about the environment where interest rates are reducing, but at a very high level, our mission does not change: We try to be the lowest cost of capital for consumers as on the way up, and we try to be the lowest cost of capital on the way down,” Khan told Fintech Nexus. […]

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