From Gamification to Emotional Loyalty How can brands create authentic and emotional customer loyalty? What does the loyalty landscape look like in Europe and Greece and what trends are shaping today and pointing to tomorrow in loyalty? Those were just some of the questions being discussed during the Customer Loyalty Conference in Athens organized by […]
American banks have faced a barrage of regulatory changes during the course of this year. With many of the CFPB’s new rules involving data collection, bankers are feeling the strain. At a certain point, the collection, analysis, and reporting of all this data increasingly becomes a challenge regardless of the bank’s size,” said Peter Dugas, […]
Authorized payment scams have been a bit of a grey area regarding customer reimbursement. While in the US, federal rules require banks to reimburse customers for payments made without their authorization, when customers make the transfer themself, this protection ends. On the surface, this makes sense, but it doesn’t account for the rash of fraud […]
Today, I woke up to a rush of news reports covering blockchain-focused company Fnality’s latest successful funding round. The round was led by Goldman Sachs and BNP Paribas, joined by a number of other banks, raising a total of £77.7 million ($95.2 million) – no mean feat in today’s climate. CEO Rhomaios Ram said that he […]
Brazilian neobank Nubank reported another customer surge, surpassing 90 million customers in Latin America and driving a surge in profits during the third quarter as the company moves well past breakeven. The Sao Paulo-based fintech, invested by Warren Buffett’s Berkshire Hathaway, reported a substantial surge in net profit during the three months. It booked $303 […]
The Israel-Palestine conflict rages on, and for many fintech workers in the tech hub that is Tel Aviv, 44 miles from Gaza, life has had to continue through the chaos. Today, American Banker published a piece looking into the impact the conflict has had on many fintechs that have offices in the area. Although some, like Pagaya […]
All loyalty marketing professionals should become educated on this topic Today Congress has many problems and issues to address for the benefit of our country’s way of life and certainly as it relates to wars and conflicts overseas. As legislators cope with these existential issues, they also choose to address a business construct from time […]
In this week’s episode of Let’s talk “a little” loyalty Tom Peace reviews the original podcast where Paula Thomas was joined by Dave Canty from Bilt Rewards, who discusses the innovative program and its mission to support landlords, tenants, and partners who all benefit by making renting more rewarding. Bilt Rewards is an innovative US-based loyalty program that was created in 2021 […]
In response to heightened living costs, some have turned to credit cards, bringing Americans’ total balance to record highs. Others have taken on extra jobs and “side hustles” to make up the deficit. A recent Bankrate Survey found that 39% of Americans have a second income, and even more in younger generations. This has taken […]
Nico Simko, CEO and founder of Clair Hi guys, welcome to the Fintech Coffee Break. I’m your host, Isabelle Castro. This week, I shared my coffee break with Nico Simko, CEO and founder of Clair, an earned wage access and banking app. Now, I’ve covered earned wage access before, but Claire is a different player […]