This episode of “Let’s Talk Loyalty” is also available in video format on www.Loyalty TV. Today’s guest joins from a unique and inspirational brand which is guided by four pillars and values that guide everything that they do. REI, or Recreational Equipment Incorporated, is a U.S. based cooperative, which means it’s essentially owned and operated […]
Artificial Intelligence (AI) will foster the most change of any technology Ravi Subramanian has seen in his 25 years in finance because it allows visionaries to dream big. Subramanian is the EVP and head of banking practice for Hexaware Technologies, a global technology and business process services company. Thanks to technological advancements like AI, what […]
The digital revolution has had its benefits. Technology allows for many previously unthinkable efficiencies, and scalability is supercharged with a digital platform. No longer are financial institutions restricted to customers in their geographic location. Online, their reach can go miles further. But in some cases, integrating some “old school” tactics may be a distinct differentiator. […]
Last week, we featured a report that stated the Fed would be reaching a decision this week about a cut to debit card fees for merchants. Yesterday, they came back with a plan. The Fed proposed a cut of 30% to merchant fees when consumers shop with debit cards. The result is a drop from 21 cents […]
Enjoying our podcasts? Don’t miss out on future episodes! Please hit that subscribe button on Apple, Spotify, YouTube, or your favorite podcast platform to stay updated with our latest content. Thank you for your support! There are tens of millions of Americans who have limited access to credit. Those with thin files or FICO scores below 650 often have […]
Matt Bodkin Matt is a seasoned editorial cartoonist with a Bachelor of Fine Arts from Long Island University. He brings a strong background in the newspaper industry and skills in arts and design to his work. He aims to distill complex issues into funny doodles that resonate with readers. View all posts .pp-multiple-authors-boxes-wrapper.box-post-id-45383.pp-multiple-authors-layout-boxed.multiple-authors-target-shortcode.box-instance-id-1 .box-header-title { […]
In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. Here’s a closer look at five brands that are leading the charge in offering experiences, rather than […]
5 tips to help retailers maximize results in the 2023 power shopping season The end of year shopping season has begun. How do we know? Well, this may not be as scientific as you would like, but over the weekend, we visited a big box DIY retailer and found that the remnants of Halloween decorations […]
In this weeks episode of Let’s talk “a little” loyalty Tom Peace reviews the original podcast where Paula Thomas was joined by Javier Marin Martinon, Chief Commercial, Loyalty, and Customer Officer, who shares what Renfe, Spains leading railway company, have implemented for members of its loyalty program. Railway travel may appear to be a strange environment […]
The financial world is no stranger to fraud. According to a study by the Federal Trade Commission, fraud rates have increased consistently over the past three years. In 2022, consumers lost over $8.8 billion to scams. However, there is another beast that has plagued financial institutions and merchants. One that over 30% of Americans participate […]