Emily Merkle, SVP Analytics & Data Science with Phaedon Women-in-Loyalty™ celebrates female executives who are influential in digital customer marketing and who have made lifetime contributions to the art and science of customer loyalty throughout their careers. Each of these conversations highlights unique perspectives on loyalty marketing from our guests as they share how customer […]
Back to Starbucks could mean Goodbye to Loyalty Brian Niccol is the recently appointed Chairman & Chief Executive Officer of Starbucks, joining the firm from Chipotle in September 2024. Niccol has deep brand experience, having worked early in his career with Proctor & Gamble and eventually as CMO at Pizza Hut and Chairman and CEO […]
Audit completion furthers commitment to Data Security and Operational excellence. Irving, Texas, January 22, 2025 — Loyalty Methods Corp (https://loyaltymethods.com) , providing the ReactorCX software application a real-time, cloud-native, multi-channel loyalty engagement platform designed to empower sophisticated customer experiences, today announced its successful completion of its Type 2 SOC 2 audit as of January 10, […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. 2025 is the time of year that leading industry brands share their incredible insights and research as a way to support our industry, so I’m delighted today to be joined by our longest-standing sponsor and partner of the show […]
Experience key insights from Luc Bondar, COO and President of MileagePlus at United Airlines – the world’s largest airline with 244.4B revenue passenger miles in 2023. Following United’s record Q4 2024 profits, this timeless interview explores how the airline drives exceptional value for its 110+ million loyalty members.
Al-Futtaim’s leading GCC loyalty program, Blue Rewards, has transformed from a simple cashback program into a powerful lifestyle brand under the leadership of Geeta Raghuvanshi, Chief Technology and Data Officer. This historic family-owned conglomerate has expanded its rewards ecosystem across automotive, retail, real estate, and finance sectors in GCC, Egypt, Singapore, and Malaysia, evolving into […]
This episode of the CRMC webinar series features Bath & Body Works and Bond in a conversation titled “Driving Success & Impact Through Customer & Associate Advocacy”. Simone Pace, Vice President Brand & Customer Strategy, Bath & Body Works, and Sean Claessen, Chief Strategy Officer Bond Brand Loyalty join to tell the story of how […]
Contentsquare’s 2025 Digital Experience Benchmarks Report highlights urgent need to optimize experiences as digital landscape transforms, AI dominates, and consumers demand excellence New York, NY— 8:00 AM EST – January 28, 2025 — As companies navigate a highly competitive landscape defined by rising customer expectations and the rapid evolution of AI-powered technologies, new data from Contentsquare’s […]
How to build and run top-tier engagement programs with one seamless engagement platform For organizations seeking growth, an engaged audience is key. Engagement amplifies the people experience creating meaningful connections, collaboration, and relevant action for brands to achieve the desired outcome. And with an intuitive engagement platform, growth can be attained even faster—while making it […]
Making loyalty work in complex retail environments The Loyalty Summit CXM is taking place Feb 5-6, 2025 at the Beverly Hilton, Los Angeles. A significant set of customer-focused leaders will join in the same room for two days – Presidents, CMOs and other C-level executives and more from leading global brands – to tackle this […]