The Next Evolution of Loyalty

How Advanced Tech Helps Financial Brands Maximize Program Potential In an age where new fintechs and challenger banks are reshaping the traditional banking landscape with the promise of more flexibility, streamlined customer experiences, and technology-forward interactions, “dissatisfied” customers and cardholders are on the rise. This is evidenced by the fact that nearly half of consumers […]

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#613: Technology of AI is Changing the Way Marketers Work

About this episode Artificial Intelligence in Loyalty Marketing 2024: Loyalty Academy™ experts Bill Hanifin and Aaron Dauphinee explore how AI transforms marketing teams’ operations. Today on Wiser Loyalty, discover how leading marketers adapt to new technology collaborations with IT, analytics, and marketing ecosystems.

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How to Build Lasting Retail Relationships During Holiday Surges

The holiday shopping season has transformed dramatically over the years. Black Friday and Cyber Monday are no longer standalone events but have evolved into extended, month-long shopping festivals. For retailers, this means a flood of traffic and record-breaking sales—but with a catch: many of these customers are driven by TikTok-viral deals, flash sales, and promises […]

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2024 ULTRAS CELEBRATE THE FINEST IN LUXURY TRAVEL AT KENSINGTON PALACE IN LONDON

Portrait Milano named hotel of the year, The Leela Palaces, Hotels & Resorts voted leading luxury hotel brand, Italy shines as most popular holiday hotspot and The Surrey, A Corinthia Hotel, New York recognised as best new hotel, while Emirates wins best airline in the world. London, United Kingdom, 8th November 2024: The world’s leading […]

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#610: What’s Trending in Loyalty Tech?

Loyalty Academy™ experts Bill Hanifin and Aaron Dauphinee reveal next-generation customer engagement strategies on Wiser Loyalty. Discover how AI-driven personalization, advanced data analytics, and omnichannel marketing technologies help leading brands deliver seamless customer experiences and maximize program ROI.

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Wiser Loyalty Podcast features Loyalty Analytics

The Wiser Loyalty podcast series is a joint production of Let’s Talk Loyalty and The Wise Marketer. Each month WMG CEO Bill Hanifin and CMO Aaron Dauphinee select a topic based on one of the core courses of the Loyalty Academy™’s Certified Loyalty Marketing Professional™ (CLMP™) program. In October, the focus was on Analytics and […]

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Wise Marketer Group Strengthens its Trusted Advisor Role for Customer-centric Marketers

These Leaders for Loyalty are Officially Launching a WMG Advisory & Research Services Offering in 2025 DEERFIELD BEACH, FL, UNITED STATES, November 7, 2024 /EINPresswire.com/ — Wise Marketer Group (WMG), announced today that in 2025 it will operate three core lines of business with the formalization of an Advisory and Research services offering. WMG has […]

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AI and the Future of Advertising

Why Hyper-Personalization with AI is the Way Forward With new types of media platforms, brands, and products emerging at lightning speed, it’s no surprise audiences are now more protective of their time, engaging selectively in ways we are still learning to understand. Customers are inundated with content—from email, texts, and social media—while attention spans are […]

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Contentsquare Expands Analytics Platform With Advanced AI Features to Accelerate Conversion, Retention and NPS Improvements

Digital Analytics leader enhances Heap and Hotjar integration, launches AI-powered features, unveils new freemium model and a refreshed brand identity. Paris, November 7th, 2024, 12:30 pm CET — Contentsquare, a global leader in Digital Analytics, has launched the most significant upgrade to its Experience Intelligence platform to date, setting a new standard for businesses aiming to […]

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#612: TrueBlue from JetBlue – Airline Loyalty Driving Passenger Loyalty

About the TrueBlue Loyalty Program Today, we explore JetBlue’s TrueBlue loyalty program. Founded in 2000 with a vision to “bring humanity back to air travel,” JetBlue focuses on premium leisure travelers. Edward Pouthier, Director of Loyalty at JetBlue, shares how simplicity and customer-first values shape their approach to loyalty. Meet our guest Our guest today is… Edward Pouthier,Director […]

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