Over the past 3 months, we’re been counting down to CRMC 2025 (https://www.thecrmc.com/) on June 4- 6th by reviving conversations that we had with experts and loyalty leaders at CRMC 2024.

In our final week to close out this series, we thought we’d post on Tuesday and Thursday the inspiring message from keynote speaker, Erica Dahwan.    Erica is an author and expert on Connectional Intelligence. We have two snippets from our conversation with her after she presented on stage last year that will top-line her takeaways from CRMC and define Connectional Intelligence.

Check out these videos and watch for two more from Erica that we’ll publish this coming Thursday to wrap up this year’s CRCM #TBT Interview Series.