We sat down with Mike McDowell who was the VP of Loyalty at Parkland Fuels and from our conversation learned about the retail fuel operators unique loyalty model that reframed how Canadians are rewarded for their fuel and convenience purchases. Mike also weighed into his thoughts on the benefits of AI and the connection points between brand and loyalty programmatics.
Make sure to check out previous #TBT Interview Series videos by utilizing our search function (input “#TBT” to get previous years as well as those we’ve published this year).
Also make sure to join us at CRMC 2025 (https://www.thecrmc.com/) on June 4-6th, 2025 in Chicago. Register today!