Posted on March 4, 2025 | by news-summaadvisory

CRMC #TBT Interview Series: Sylvie Di Giusto Kicks Off Our #TBT Series Count Down to CRMC 2025

It’s that time of the year again! We’re counting down to CRMC 2025 (https://www.thecrmc.com/) this coming June 4-6th by reviving conversations that we had at CRMC 2024.

We thought we’d kick-off this series with earlier than Thursday thoughts by keynote speaker, Sylvie Di Giusto. Sylvia is a best selling author and expert on Emotional Intelligence and Customer Experience. We have three snippets from our conversation with her after she presented on stage last year that will top-line her take-aways from CRMC, discuss the importance of first impressions, and outline a perspective on what’s top of mind wants for customers.

Check out these videos and watch for three more from Sylvie that we’ll publish this coming Thursday (a la #TBT)!

Other Related Insights

A place for information on subject matter expertise and guidance on four dynamic industries that are changing the way business is conducted.

Generational Employee Experience: The Missing Piece in Loyalty Strategy

In an era where brands are increasingly focused on customer-centricity, a critical yet overlooked factor in building loyalty is the experience of employees themselves. Employee Experience (EX), when optimized, creates a ripple effect that strengthens Customer Experience (CX)—and ultimately sustain..

Global-First Study Uncovers Brand-Building Power of Convenience Retail Media

Convenience store advertising delivers 2x the visibility compared to campaigns in larger stores New data reveals convenience store advertising has twice the visibility, garners triple the attention and quadruple brand recall compared to campaigns in larger stores The industry-first research has also..

Dr. Martens Selects Amperity to Transform Customer Data Strategy

Iconic footwear brand chooses AI-powered customer data cloud to drive global growth through personalisation Amperity, an AI-powered customer data cloud, today announced Dr. Martens, an iconic British brand, has selected its platform to support its global data and marketing operations strategy. ..