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Marketers Confident in Martech but Almost All Still Underutilise Key Features, Survey Reveals

  • New research from SALESmanago finds almost all (99%) marketers say there are capabilities in their martech stack that they’re not using, while the majority (62%) say they only use 50%-75% of available features
  • Nearly half of marketers (47%) feel time and capacity constraints leave them barely coping with their workloads, while just 13% report that AI is helping them manage tasks

LONDON, ENGLAND — September 23, 2025 — New research from SALESmanago has revealed a significant gap between confidence in martech performance and the use of available capabilities. While eCommerce marketers are optimistic about achieving their goals, almost all (99%) report leaving key features of their marketing technology stacks unused. The research, based on insights from over 150 eCommerce marketing leaders across the UK, Germany, Spain and Poland, highlights a clear mismatch between use and confidence. Most marketers (62%) admit they utilise only half to three-quarters of the features in their martech stacks, yet 92% still believe their technology can deliver results. However, skills remain a barrier, with 17% acknowledging their teams lack the expertise needed to fully leverage these tools. When it comes to measuring ROI, while almost all marketers (96%) track the performance of their tools, 40% say it is difficult to measure, and 18% report that they do not see a clear return from their martech investments. Capacity and time constraints are also a challenge, with nearly half of the marketers (47%) stating that they don’t have enough time in the day to complete all their tasks and are only just coping with their workloads. Surprisingly, AI adoption within martech remains limited. Only 13% of marketers report that AI is currently helping them manage their duties, though half of the respondents say they plan to adopt more AI capabilities in 2025 and 2026. When asked about resources, 60% said that increased AI investment would help their teams, 53% cited the need for more overall martech investment, and 38% highlighted the need for additional personnel. Brian Plackis Cheng, CEO at SALESmanago, commented: “Unlocking the full potential of martech requires smarter adoption, better training, and investment in AI-driven solutions that can deliver personalised customer experiences in a rapidly changing landscape. Too often, organisations leave powerful features unused due to limited expertise or resources. Partnering with the right marketing agency can also be crucial to overcoming these gaps. Marketers that understand and optimise their technology – bridging the adoption gap – will gain a clear competitive edge in an increasingly tough market.”

About SALESmanago

SALESmanago is a European SaaS company offering a powerful, feature-rich Customer Engagement Platform built for digitally-fueled eCommerce marketing teams. Trusted by 2,000 mid-size businesses across Europe—including Victoria’s Secret, iSpot, Orbico, Vobis, Porta, Savicki, Pitbull, Würth, Vox, 4F—SALESmanago helps brands acquire, convert, and engage customers with deep, AI-powered personalisation and orchestrated customer journeys.

Following the acquisition of Leadoo, SALESmanago has strengthened its platform with personalisation and conversational marketing capabilities, further enhancing how B2C and B2B brands engage and convert their audiences. Central to this is the unique SALESmanago Growth Framework, empowering eCommerce marketers to drive revenue growth more efficiently and intelligently. More info on salesmanago.com