Thompson Restaurants’ latest initiative enhances the guest experience with a unified loyalty program, seamless digital integration, and exciting rewards. Reston, VA. (April 24, 2025) – Thompson Restaurants, a subset of Thompson Hospitality, one of the largest food service and hospitality industry companies in the US, is set to launch its highly anticipated Thompson Table Rewards Program, a game-changing […]
In this edition: Why loyalty doesn’t work when it’s complex, mundane or invisible This edition of Loyalty Tidbits covers a few scenarios when loyalty just doesn’t work. It’s not that the concept doesn’t work. We always assume positive intent, so each of these examples had its chance to make a positive impact with customers. In […]
CEO Corbett: “One of the reasons behind the opportunity to move into small business lending is the major banks pulling back.” Empty seaports and other haunting synecdoches (downward-sloping GDP charts, and so on) suggest the specter of trade wars are beginning to batter American commerce. How does this affect the lenders underwriting and bolstering trade? […]
At a major gathering of industry insiders, strategies for recalibration in the Trump era abounded Despite massive cuts to critical weather and energy-related government agencies and expected pullbacks in funding for sustainability-focused projects, VC investors have continued to place bets on companies in what’s been known as the “climate tech” sector, with increased momentum in […]
Great Strategies to Increase Customer Loyalty and Engagement You’ve worked hard to build brand awareness and attract customers, and you’ve finally done it. Now what? Well, the next step is to increase customer loyalty to encourage repeat purchases and drive business growth. Loyal customers are one of the greatest assets of a business. They engage […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. For a masterclass in gamification, you can enjoy Yu-Kai Chou’s down to earth interview with Amanda Cromhout about gamification and his Octalysis Framework. He is the Founding Partner of The Octalysis Group and the creator of The Octalysis Framework which has been translated into 16 different languages, serving […]
Rexall’s Director of Digital Marketing, Loyalty & CRM, Maya Baluschak, delivers her thoughts to us this week and next week. This week we have two snippets from our conversation with her at last year’s CRMC where she talks about her CRMC experience and the learnings from other brands at the event. Next week we have […]
Consumers continue to prefer and are willing to pay more for convenience NEW HARTFORD, N.Y. (May 1, 2025) – PAR Technology Corporation (NYSE:PAR), a global leader in enterprise foodservice technology solutions, released its 2025 Quick Service Restaurant (QSR) Operational Index Report, highlighting key insights in the restaurant industry from third-party delivery to state-specific employee data. The report analyzed data […]
NeoDay publishes Loyalty and Customer Engagement 2025: 40 Thoughts. 40 Experts As 2024 was winding to a conclusion, Netherlands-based loyalty provider NeoDay looked towards the future of customer engagement and loyalty in 2025. They forecast a transformative year, one in which companies would be faced with navigating a rapidly shifting environment where technology, customer expectations, […]
This episode of Let’s Talk Loyalty & Loyalty TV is in Spanish. ¿Te has preguntado cómo las grandes marcas de retail están revolucionando su estrategia de marketing y monetización? En este episodio de Let’s Talk Loyalty en español, exploramos el fascinante mundo del Retail Media de la mano de un experto de primer nivel: Juan Restrepo, […]