Raising the bar in restaurant loyalty Creating a differentiated loyalty program in the restaurant industry is both incredibly easy and maddeningly difficult. Easy, because we now live in an era where the digital toolbox is overflowing with technologies capable of transforming even the most mundane rewards program into a vibrant engagement ecosystem. Difficult, because too […]
Chief Marketer Network was on the ground interviewing marketing and tech executives at CES 2026 in Las Vegas on Jan. 6-8. In the clip below, Outfront’s Head of Brand Solutions Brad Alperin discusses what marketers can take away from the show, how AI is integrating into marketing processes, how the industry can balance technology with […]
Loyalty Shows Outsized Profit Impact Across Brand Categories NEW YORK, NEW YORK – JANUARY 12, 2026 — Results of the 28th Annual Brand Keys Customer Loyalty Engagement Index (CLEI) reveal a pivotal shift in the brand landscape as consumer expectations jumped 32% year-over-year – the largest single-year increase since the survey’s inception in 1998. This […]
This episode of Let’s Talk Loyalty & Loyalty TV is in Spanish. In this episode of Let’s Talk Loyalty, we explore the evolution of Doters, the innovative loyalty program from Viva Aerobus and its ground transportation partners at Grupo IAMSA. Pablo Sordo explains how they have consolidated isolated efforts into a unique ecosystem that now boasts 10 million members. We […]
Jumpmind now running in more than 640+ store locations nationwide, powering exceptional customer and retail associate experiences NEW YORK, NEW YORK – JANUARY 13, 2026 — Jumpmind Commerce, the next-gen mobile-first Point of Service (POS) platform, is now powering both fixed and mobile registers at 200 DTLR and Shoe Palace (formerly City Gear) stores. The […]
66% of US businesses agree if they don’t significantly improve customer experience, they’ll lose customers, and millions in revenue MIAMI, FLORIDA – JANUARY 13, 2026 — As customer expectations around digital experience rise, US businesses are struggling to deliver. With ongoing economic uncertainty, millions of dollars in revenue are being lost, with two-thirds (66%) of […]
The Loyalty Newswire from The Wise Marketer From the Editor The US President proposes a cap on credit card interest rates, CCPA has many new updates that CMO’s should take into consideration for 2026 marketing strategy, and Kroger is testing Google AI Shopping tools, saying “Things are moving at a pace that if you’re not […]
The CX Connect experience revamps the “last-mile” of the shopping journey to make retail checkout faster, easier, and more inspired NEW YORK, NEW YORK – JANUARY 12, 2026 — Jumpmind, a leader in innovative retail solutions, today announced an industry-first – the addition of integrated payments within a customer-facing interactive display at the Point of Service (POS), […]
AI agents designed to ground, govern, execute, and coordinate marketing activations in real time SAN DIEGO, CALIFORNIA – JANUARY 12, 2026 — Cordial, the leader in messaging for enterprise marketing teams, today announced two new AI agents designed to automate real marketing work and infuse insights directly into execution. These agents are part of Cordial […]
The new partnership will enable the Dubai-based carrier to unify customer data across its operations and deliver smarter, personalised travel experiences LONDON, UNITED KINGDOM – JANUARY 12, 2026 — flydubai, the Dubai-based carrier, has partnered with Amperity, the leading AI-powered customer data cloud, as part of its ongoing transformation journey, reinforcing its commitment to driving innovation […]