“What we are hearing in the marketplace, and what we feared all along, is that without this rule being finalized and codified, you will start to see some anti-competitive behavior.” — FTA CEO Penny Lee To many — if not most — fintechs, data is a lifeblood that powers innovative underwriting, analytics, product development, and […]
Funding comes from new investors Silversmith Capital Partners and Meritech Capital, with participation from existing investor CRV We reported in June about the influence of private equity investors in loyalty technology companies. We found ten firms benefitting from private equity money and noted that more than one-third of the list was highlighted in the Forrester […]
Airship’s new intelligent agents work independently or in tandem to create, test and optimize customers’ entire experience across apps, websites and all channels. Designed for brand safety, all agents keep humans in the loop, adhere to brand style guidelines and proactively ensure accessibility requirements are met SAN FRANCISCO, CALIFORNIA – July 10, 2025 – Airship, the cross-channel […]
This episode is also available in video format on www.Loyalty.TV. In this episode, Bill Hanifin, CEO Wise Marketer Group, speaks with recognized industry figure Deepak Pradhan, Head of Loyalty Program & CRM at ADNOC Distribution. This conversation will share a vision for the future of convenience and fuel retailing and will surely create “store envy” among many retailers. The state of the […]
A few years ago, Foot Locker’s loyalty program had low customer penetration. The problem, according to Kim Waldmann, Senior Vice President and Global Chief Customer Officer at Foot Locker Inc., lay in the customer journey to sign up for it. At the time corporate executives assumed the brand wasn’t marketing the program correctly, Waldmann told […]
June saw a who’s who of corporate ventures submit bank charter applications to the Office of the Comptroller of the Currency, including Nissan (filing for Industrial Loan Company status); stablecoin operators Circle, Ripple, BitGo, and Protego; and paytech stalwart Wise. Some of these applications are clear attempts to gain direct access to federal payments rails […]
It’s easy to get lost in the doom loop around AI—job loss, deepfakes, copyright battles, the slow erosion of critical thinking. No shortage of headlines there. But in all the talk of AI’s existential risk, it’s just as easy to overlook its existential opportunity: the chance to fundamentally reshape how we solve some of our […]
AI agent sprawl is coming — how can enterprises keep them all in line? If you caught that viral clip of an AI tool running dozens of X accounts at once, you saw more than a stunt — you saw the future. Enterprises are now betting big on AI agents — bots that can perceive, […]
This episode of the CRMC Webinar Series features Bombas, a comfort-obsessed brand with a heart for supporting those facing homelessness. If you don’t know, the company has to date donated over 150 million essential clothing items to over 3,500 organizations across the US. Today’s topic is Inside the Bombas Customer Retention Playbook, and we have […]
“The people who always see a door, and if there isn’t a door, draw a door, and it turns into one, because they can manifest it through sheer will —that type of thing is what I look for.” Asking venture investor Kanyi Maqubela to describe the throughlines that render his hodge-podge-y gamut of investments at […]