The rise of the AI-backed lender: How Bizcap’s 8fig acquisition signals a new era in SME funding

When small business owners talk about funding challenges, the story is often the same: too much paperwork, not enough time, and limited access to the kind of capital that helps them grow.  A quiet revolution is reshaping that narrative. Artificial intelligence (AI), once the preserve of big tech, is now powering the next generation of […]

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The Future Email Marketing Tech Stack: How to Build a Smarter System

7 Common Pitfalls to Avoid in Email Execution As digital marketing evolves and consumer expectations rise, brands are challenged to deliver faster, smarter, and more personalized experiences. That means rethinking your email marketing tech stack—not just as a group of tools, but as a connected ecosystem that powers your entire marketing strategy. Whether you’re focusing […]

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Krystal Launches Loyalty Program with PAR Punchh® as Brand Scales Nationwide

New program delivers personalized rewards and frictionless experiences through PAR’s unified engagement platform NEW HARTFORD, NEW YORK– October 21, 2025 — PAR Technology Corporation (NYSE: PAR), a leading foodservice technology provider, today announced that Krystal Restaurants LLC, the iconic Southern slider chain, has selected PAR Punchh® to power its new loyalty program, Club Krystal, as […]

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Loyalty Pioneer Colin Evans Celebrates 40 Years of Innovation with Receipt of Lifetime Achievement Award

LONDON, ENGLAND — October 22, 2025 — (BUSINESS WIRE)–Collinson Group and Valuedynamx are proud to announce that their Founder and Chairman, Colin Evans, has been named the recipient of the Lifetime Achievement Award at the prestigious Loyalty & Awards 2025 event in Amsterdam. The award recognizes Colin’s pioneering role in transforming how brands worldwide engage with their customers over […]

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#715: SHEIKE Society & the Art of Customer-Centric Loyalty with Mel Grafton

This episode is also available in video format on www.Loyalty.TV. Join us as we chat with Mel Grafton, Head of Digital and CRM at SHEIKE about launching SHEIKE Society , the brand’s first-ever loyalty program. Discover how putting the customer first, creating memorable experiences, and fostering a strong community can transform loyalty in retail. Mel shares insights from her 20-year journey across fashion, beauty, and e-commerce, and […]

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Marketers on Fire: Saucony Global CMO on ‘Run As One’ Campaign, Community Building, AI and Brand Growth

Saucony launched the global brand campaign “Run As One” earlier this year with a 360 digital campaign, activations with run clubs, retail partnerships, athlete and creator collabs, and OOH advertising in select cities. By the end of May, the brand saw a 12 percentage point lift in brand awareness among 25- to 45-year-olds and an […]

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How Kohler Boosts Conversion from the Product Detail Page

Numerous, updated and consistent images across channels goes a long way for boosting conversion, said Connor Bennett, Associate Channel Manager at Kohler Co.   The kitchen and bath manufacturer sells its products on seven home furnishings and improvement marketplaces, including on The Home Depot, Lowe’s, Wayfair, Ace Hardware, Amazon, Menards and Costco.   And it’s important to keep those listing pages as consistent as possible from website to website in order to maintain the quality of how its brand is presented to shoppers, Bennett said.   “Being able […]

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Saga Ventures’ $125M Bet on Pandora’s Box

From fintech to foundational models, ex-Square and Nearside founder Thomson Nguyen wants to shape AI’s “innocent Wild West” with operator-first VC. I’d never heard someone frame their personality as as “orthogonal” to others’, let alone frame orthogonality as the unique selling point that makes a quarter-billion-dollar venture firm’s leadership structure work in lockstep, but, lo, […]

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Behind the Curtain of LA Tech Week

As expected, the cold plunge sent my body into shock.  Venturing into one of LA Tech Week’s most-talked-about events, Rejuvenation Mansion in glossy Bel Air, I had no intention of subjecting myself to a first-time ice plunge in the midst of a networking-heavy day. But, after 15 minutes in the pop-up sauna, chatting with a […]

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Digital Journeys Are Failing Too Many Customers

Here’s the Path Forward Self-service was meant to save time. It was supposed to make everyday transactions faster and simpler for customers while easing the load on organizations. Somewhere along the way, that promise broke down. Our new research, the Liferay 2025 Digital Self-Service Report, shows that many digital journeys have become so cumbersome that […]

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