“In financial services, every decision you make has to stand up to regulators, auditors, compliance teams, and determined fraudsters.” – Laura Spiekerman, Alloy Financial services is a tough proving ground for agentic AI due to a high regulatory bar and zero tolerance for unexplained decisions. But Alloy co-founder and president Laura Spiekerman thinks agentic AI […]
BANGKOK, THAILAND & LONDON, UNITED KINGDOM – April 2, 2026 – Tecsa Group, a leader in AI-driven retail analytics and customer‑centric growth solutions, today announced an expanded strategic partnership with EGG Digital, Thailand’s leading digital and data innovation company. The collaboration brings together Tecsa’s deep retail expertise with EGG Digital’s advanced data and technology capabilities […]
Why some customers chase price, some stay for convenience, and a rare few become part of something much bigger.I have spent much of my life thinking about loyalty, and here’s a question for you: Are you a loyal person? I imagine that you would very quickly ask in return: Loyal to what? And that’s the […]
This episode is available in audio format on the Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. In this episode, we explore how a brand built on surprise, discovery, and in-store experience approaches loyalty and growth at global scale. Our guest is Mathilde Yung Bruyant, Marketing Director of Flying Tiger Copenhagen. She shares […]
DSW’s new campaign is beating its ROAS and AOV benchmarks. The retailer’s VP of marketing shares how DSW is attracting new customers while keeping fans buying. Designer Shoe Warehouse, commonly known as DSW, has a new marketing target: The Self Stylist. The footwear chain with roughly 500 U.S. stores has overhauled its merchandising assortment and […]
Loyalty Points Were Meant to Be a Currency. Consumers Are Starting to Realize They Aren’t. For decades, loyalty points have functioned as a kind of shadow currency in the consumer economy. Airlines issue miles. Credit cards distribute reward points. Hotels offer redeemable stays. Consumers accumulate these balances through everyday spending and increasingly treat them like […]
With the 2026 FIFA World Cup set to kick off in June, Major League Soccer is presented with a unique opportunity to showcase U.S. soccer fandom and introduce new audiences to the league’s culture. The global tentpole event will be jointly hosted by the U.S., Canada and Mexico this summer from June 11 to July […]
Sports fans are some of the most passionate and loyal audiences in the world—often supporting their clubs across generations. So what drives a football club like AS Roma to invest in a structured loyalty programme? This episode is one of the best of the back catalogue, exploring the smart strategy behind AS Roma’s approach, developed […]
Leveraging Africa’s mobile money revolution, a team of loyalty veterans is rewriting the rules of customer engagement for a billion-person, mobile-first market. When loyalty industry veterans Andrew McBarnett and Leandro Torres focused on Ghana to launch Points Africa, they were not chasing a trend. They were acting on a conviction shaped by decades of experience […]
Company adds CCO to lead customer experience, business development and marketing initiatives TORONTO, CANADA – March 31, 2026 – CORA Loyalty , the loyalty portfolio arm of CORA Group (“CORA”), has added James Mulroney, PhD, to its executive leadership team. In his role as Chief Customer Officer (CCO), Mulroney will lead CORA Loyalty’s global client organization, with a […]