Savvy operators have built contingent products and revenue streams to thrive despite the major economic and market turmoil Even the most cursory survey of fintech-focused news headlines paints a concerning picture. Deals are down, public markets (plus global trade) possess the same teeter-tottering volatility as a ride at Six Flags, and major IPOs-to-be have been […]
One of the most maligned of all financial products is the overdraft. Some banks love this product and generate a large portion of their profits from it. Consumers, in general, hate it but some need it to survive. It is a classic win-lose product. The bank wins and the customer loses. In 2025, there should […]
Great Strategies to Increase Customer Loyalty and Engagement A Bold Prediction: Loyalty Lost in Plain Sight A recent strategic shift for Albertsons for U™ program promises more automatic discounts and simplified customer-friendly savings. This update may sound alluring at first glance. But by turning loyalty into something passive, invisible and ultimately forgettable, I fear Albertsons’ […]
CRMC 2025 (https://www.thecrmc.com/) is now only three weeks away on June 4- 6, 2025. We hope that this series has motivated you to attend, but if you’re seeing this for the first time, then check out the CRMC 2025 website and register today. That said, this week’s interview shares two snippets from our conversation with Peter Vogel, […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. This episode celebrates Comarch which has become our new title sponsor for Loyalty TV, and we are thrilled to announce this as our biggest partnership so far of 2025. Sponsoring Loyalty TV is how Comarch is showcasing its ambition to be […]
New research by RSR, sponsored by Jumpmind, finds 65% of retailers say their current store technology can’t support the modern shopping experience consumers crave. COLUMBUS, Ohio – May 7, 2025 – Fashion, apparel, and specialty stores lead the retail industry when it comes to technology adoption, but most (62%) say customers are demanding different store experiences than what […]
In our latest webinar, we dive into how shopping malls continue to evolve in the digital age beyond traditional retail hubs into immersive lifestyle destinations and perspectives on understanding Generation Z’s shopping behaviors. This discussion brought together a highly experienced group of top retail mall operators —specifically leaders from Mall of America and Cadillac Fairview — to discuss how Gen […]
Forget about the so-called retail apocalypse. We’re now amid a retail renaissance, according to Ethan Chernofsky, SVP of Marketing at locations analytics provider Placer.ai. During a session at last month’s POSSIBLE conference in Miami, he argued that the role of brick-and-mortar stores is more important now than it was pre-pandemic. But to understand why—let alone […]
Forage’s paytech is at the intersection of modernizing government benefits for the up to 42 million Americans enrolled in SNAP, and 250,000 merchants who accept EBT, across 50 states. In addition to the existential risks that come from proposed federal budget cuts, the crossroads for public programs puts burgeoning private-sector fintechs modernizing benefits like the […]
This episode is also available in video format on www.Loyalty.TV. I’m thrilled to be announcing a new member of the Let’s Talk Loyalty family as we continue to grow our network of guest hosts around the world. Today’s announcement is incredibly exciting as we’re being joined by someone who has led one of the biggest airline loyalty […]