“It’s not enough to have a 1-800 number that people call, and the person still says it’ll take 90 days. It’s truly about that first touch resolution.” Co-founder and CEO Shanthi Shanmugam’s vision for Casap is to become the FICO of first-party fraud scoring. Casap is quickly achieving that goal by viewing dispute resolution as […]
Peek at the metrics of startup success, and a founder may never get started. In the words of Gimli the Dwarf in the Lord of the Rings film trilogy: “Certainty of death. Small chance of success. What are we waiting for?” But a blockbuster new report out from banking services fintech Mercury should be heartening […]
New research from arrivia tracks travel trends among Gen Z and Millennials The most successful travel loyalty brands have always prioritized staying responsive to consumer trends. But as younger generations surpass Baby Boomers in both travel frequency and spend, marketers are facing more than a typical market shift; they’re experiencing a generational transition. According to […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. In today’s episode Aaron Dauphinee, speaks with Lisa Copeland who is the VP of Loyalty and Customer Engagement for Amtrak. Amtrak is the national passenger railroad company for the United States with more than 32 million passengers stepping aboard Amtrak’s trains in 2024 and the rail line […]
Fitness technology platform iFit taps Ergatta to develop gamified racing content for its NordicTrack treadmills, rowers and exercise bikes to help retain members and spur them to exercise more frequently. Nobody wants the treadmill they own to sit in the corner unused; Least of all NordicTrack, which relies on customer membership as a revenue stream. […]
There was a time when building an app, be it to sell something or provide a specific service (like cab-booking), meant pulling all-nighters and constant back and forth with developers. Even if the product was ready to be deployed, you could never ship it without a team of devs standing by to troubleshoot in case […]
When it comes to vibe coding with agents, a dose of caution is justified as last month’s Replit AI scandal illuminated after the agent wiped a company’s entire database (a great reminder to all to back up your data — and twice, for good measure). While this was one of the biggest failures of vibe […]
How B2B buyers’ needs differ from consumer checkout Loyalty is so often only thought of in terms of points, perks and post-purchase campaigns. And while those are important, it’s not the whole picture. The payment experience is where convenience, trust and operational fit either come together seamlessly or start to unravel. In business-to-business (B2B), where […]
If structured as they are at present, most decentralized protocols may lead to sanctions-framework violations and — potentially — partial bans or heavy fines from the Treasury and other government bodies. At the core of what we’re doing in defi, permissionlessness is a feature, not a bug. There’s no way to use what’s already in […]
All eyes are on Wyoming this week as the Federal Reserve will be meeting for its annual Jackson Hole Symposium, hosted by the Kansas City Fed. Among the items on the menu: the latest research from top economists (which may sound like a snooze fest, but it’s worth paying attention to, as some of the […]