Robots and autonomous machines and industrial systems, oh my! AI agents are reshaping the digital workplace, automating analysis, decisions, and workflows. But if software agents are the brains of the enterprise, humanoid robots are about to become its hands and feet. “The next big thing is Physical AI, AI with a body,” Nvidia’s Jensen Huang […]
Retail shoppers want stores to prioritize fundamentals like checkout, inventory, and customer service over flashy technologies, Chatmeter research found SAN DIEGO, CALIFORNIA — September 10, 2025 — As retailers continue to invest significantly in immersive experiences and flashy technologies in stores, new research from Chatmeter finds that consumers would prefer they prioritize improving the basics, including […]
New CMO at the Crossroads Campaign Gives Marketing Leaders Guidance on How to Take the Right Route to Revenue in the Intelligence-Powered Marketing Era Key Elements of CMO Council’s “Assess Where You Need to Progress” Initiative with Zeta Global: Helps chief marketers benchmark the level of marketing transformation and technology migration in their organizations. Provides an […]
For most travelers, airline loyalty programs are about free flights, upgrades, and priority boarding. But behind the curtain, these programs have become some of the most valuable assets in aviation—multi-billion-dollar financial engines that can determine whether an airline thrives or struggles. They are the best example of how LaaB (Loyalty as a Business) is more […]
Engagement continues to be the most common metric for determining success on social media, according to Sprout Social’s 2025 Impact of Social Media Marketing report. But more and more marketers “want to see metrics that go beyond top-of-funnel indicators and demonstrate the direct business impact of social,” according to Layla Revis, Sprout’s Vice President of […]
U.S. consumers are warming up to generative AI and are increasingly leaning on AI-powered tools to enhance the online shopping experience. Despite the uptick in adoption, however, 85% of shoppers still have concerns about privacy, AI hallucinations and overuse of AI. In a July 2025 survey of 1,224 U.S. shoppers, Omnisend found that 59% of […]
Trogni’s vision for Zinnia is industry standardization and full-stack, in the literal sense: “I strongly believe you cannot fix data and technology from the middle down. You have to start at the origination point…Our goal is to ensure that every family in North America has the financial longevity to match their wellness and health longevity.” […]
As Klarna IPOs today, the fintech sector is closely watching for indicators of health in the market. How will the murkiness surrounding BNPL’s future be received by a broader network of public investors? And how will the company stack up against competitors like Affirm and Block (Afterpay)? As we’ve reported, BNPL lacks a central data […]
The quiet loyalty crisis no one in the restaurant industry wants to talk about If you’ve read the recently released Nation’s Restaurant News’ Loyalty and Customer Experience Market Leader Report 2025 (a 40-page report I highly recommend you download), you probably walked away with the impression that things are going just fine in restaurant loyalty land. Traffic’s […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. This republished episode features the SAS Group, the Swedish airline holding company originally formed in 1946 after the merger of the three Scandinavian flag carriers serving Sweden, Denmark and Norway. It is now Scandinavia’s leading airline, offering […]