Executive Interview with Kevin Zhang, CEO and Founder Phoenix Technologies Costco and Sam’s Club are best case examples of thriving retail membership clubs in retail. Kevin Zhang’s dream when founding Phoenix Technologies was to create a similar model for direct-to-consumer retailers. That dream has become a reality as his company help D2C ecommerce businesses turn […]
This episode of Let’s Talk Loyalty & Loyalty TV is in Spanish. En el episodio de Let’s Talk Loyalty en Español está con nosotros Katia Cortes, líder del programa de lealtad Santander Unique Rewards. El programa sirve a las tarjetas Premium del banco con una propuesta de valor basada en experiencias y momentos especiales que buscansorprender a […]
Global News Roundup from The Wise Marketer From the Editor Happy St. Patrick’s Day to those that celebrate to honor the patron saint of Ireland. Or a happy Monday for those opting out of getting decaled in green today. Some interesting stories that aren’t so lucky for consumers in this week’s roundup, including one close […]
Only 26% of customers are satisfied with their cards experience Nearly one-in-two prospective customers abandon onboarding due to a poor experience 86% of executives plan to prioritize omnichannel experiences over the next 12 months to improve customer experience and build loyalty PARIS, FRANCE / March 11, 2025 — (BUSINESS WIRE)– The Capgemini Research Institute’s World Retail Banking Report […]
In an era of economic uncertainty and rapid technological advancement, retailers are fundamentally reimagining their approach to customer loyalty. Eagle Eye’s recent report, Loyalty’s Next Chapter: The Forces Reshaping Retail in 2025, suggests that retailers’ focus will center on two main priorities: maximizing the value of customer data and helping budget-conscious consumers navigate challenging financial […]
The funding will help grow the company’s visual generative AI platform. This platform enables developers to build and scale risk-free visual generative AI products without infringing on privacy or copyright. [New York, NY – March 13, 2025] – Bria, the enterprise visual gen AI platform built on 100% licensed data, announced today that it has closed […]
Since launching in January, new mobile app downloaded by more than 10,000 guests in first 30 days Newton, MA, March 11, 2025 — Paytronix, the leader in guest engagement for restaurants and convenience stores, and Nebraska-based Mexican American chain, Amigos/Kings Classic, are proud to announce their partnership for Amigos and King’s Classic new loyalty program. Additionally, Amigos/Kings Classic […]
In this week’s #TBT, we carve out some insights taken from our conversation with Rachel MacAdam who leads Marketing at Skip the Dishes. Rachel takes us through her thoughts on why loyalty is living in somewhat promiscuous times and how the mobility industry has changed and continues to influence consumer behaviours. We share two segments with you […]
Kate O’ Brien has been the General Manager of Loyalty at Air New Zealand for the past five years. Kate leads and holds responsibility for the Loyalty business including strategy development and execution, partner relationships and negotiations, airline loyalty tiers and benefits, data and analytics and P&L ownership. Hosted by Carly Neubauer
Global News Roundup from The Wise Marketer From the Editor Do you know about “The Vault”? If you are a CLMP™ you have exclusive access to tools, research and thought leaders. The Vault has over 9 years of information you can access in one click. Are you curious what the latest loyalty market studies are saying or […]