Twilio Survey: Consumers Want AI to Deliver Service with a Human Touch

More than half (55%) of consumers are tired of hearing about AI, according to Twilio’s 2025 State of Customer Engagement Report. And while they do want the technology to improve their brand experiences, what they want is more high touch than high tech. Cloud communications company Twilio surveyed 7,640 consumers from 18 countries, including the […]

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How AI Is Changing Advertising’s Hottest Currency: Attention Metrics

In a media ecosystem defined by velocity, variability and vast amounts of noise, one thing has become increasingly clear: Attention is the new currency. Not impressions. Not clicks. Attention. Once upon a time, viewability reigned as the gold standard for campaign effectiveness. If an ad was seen, it counted. But today’s marketers are realizing that […]

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Survey: CMOs Are Using AI for Predictive Analytics, Video and Overall Growth

Familiarity with generative AI is not breeding contempt among marketing executives—far from it. Among the CMOs surveyed by Boston Consulting Group in April and May 2025, 79% are confident that the technology will improve their outcomes, up from 71% two years ago. And while 23% are somewhat worried or anxious about AI, that’s half of […]

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Spanish Airline Iberia Taps AI Personalization Tool to Update Creative in Real-Time

Editor’s Note: Spanish airline Iberia wanted more control over its campaign planning and creative optimization. To accomplish that goal, it tapped AI personalization platform Clinch to allow advertisers to manage their campaigns—including KPI tracking and updating creative in real time—using a self-serve model. According to reporting in Chief Marketer Network publication AdExchanger, the move to […]

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Survey: How CMOs Are Using AI for Predictive Analytics, Video and Overall Growth

Familiarity with generative AI is not breeding contempt among marketing executives—far from it. Among the CMOs surveyed by Boston Consulting Group in April and May 2025, 79% are confident that the technology will improve their outcomes, up from 71% two years ago. And while 23% are somewhat worried or anxious about AI, that’s half of […]

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Brooks Running CMO on Launching the Brand’s First Lifestyle Shoe Line

As one of the top running brands in the U.S. since the 1970s, Brooks knows its way around a performance running shoe. But some 50 years later, running shoes have literally left the track. They pervade streetwear culture and the fashion world, even crossing generational lines. (Chunky yet comfy “dad shoes,” we’re looking at you.) […]

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How Tony’s Chocolonely Leveraged Paid Media to Increase Distribution and Sales

Editor’s Note: In the past five years, chocolate brand Tony’s Chocolonely has grown its North America sales from single-digit millions of dollars to more than $70 million per year. And a large part of its recent success comes from adding paid media to the marketing mix as a supplement to shopper marketing, live events and […]

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Gen Z and the Marketing Funnel: Try Nonlinear and RTBs [Reasons to Believe]

Marketers are wooing Gen Z as assiduously as they did millennials, Gen X and baby boomers before them. But not all the methods of courting previous generations of consumers work with Gen Z. This was the topic of “Gen Z Broke the Marketing Funnel,” a panel discussion at the April 2025 POSSIBLE conference in Miami. […]

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Sprout Social Report: 60% of Brands Doubling Down on Influencer Marketing in 2025

Influencer marketing is on the rise, with 59% of all marketers—and 69% of U.S. marketers—planning to partner with more influencers this year, according to a new report from Sprout Social. The data is based on a January 2025 survey of 650 marketers across the U.S., UK and Australia. Altogether, 37% of marketers plan to partner […]

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Grindr Aims to Improve Brand Perception With New Social Series 

The Grindr brand hasn’t been taken care of, according to Tristan Pineiro, Senior Vice President of Brand Marketing and Communications. The LGBTQ dating app has 90% brand awareness within the queer community and has grown to 14.5 million monthly active users worldwide without significant marketing investments. But while the app is a huge success in […]

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