#713: BILT Rewards Surges Forward | Archive episode

This episode was recorded in 2024 and features one of the few brands we’ve had on the show for a third time. BILT Rewards is the first ever loyalty program that rewards people for simply paying their rent and spending locally in their neighbourhood, no matter where they live. BILT Members can earn points and access exclusive benefits […]

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Data-Driven Luxury: How Automotive Brands Can Stay Relevant in a Changing Market

The meaning of luxury is being redefined. In the past, a strong legacy, craftsmanship and exclusivity were often enough to set a brand apart. Today, those foundations still matter, but they no longer represent the full picture. Younger consumers increasingly seek out brands that reflect their values, understand their preferences, and offer experiences that feel […]

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How Physical Stores Bring the Wayfair Brand to Life

Wayfair is new to physical retail. The home furnishing giants sold billions of dollars of furniture and home decor in 2024, and with only one physical store, the lion’s share of that was online.   But physical retail has always been in Wayfair’s plan. And with a handful of stores set to open in the […]

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Gap Inc. Taps Gemini Enterprise to Become ‘AI-First’ Retailer

Google unveils Gemini Enterprise, an AI-powered conversational platform for businesses that use Google Cloud. Gap, Gordon Food Service and Virgin Voyages share goals and early results.   Gap Inc. announced it’s using Google Cloud and Gemini Enterprise to infuse artificial intelligence into all of its brands — Old Navy, Gap, Banana Republic and Athleta — to […]

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Inside Synthetic Data’s Takeover

As real-world data dries up or becomes too messy to use, synthetic data steps in for fields ranging from agentic AI to chemistry labs When Google unveiled its latest world model, Genie 3, it felt like the dawn of a new way to train physical AI. Instead of putting together messy, hard-to-label real-world footage, the […]

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Loyalty Coalition Masterclass – Listen to the CEO’s of the Three Largest Coalition Programs in Brazil

Leandro Torres, CLMP™, Partner Loyalty Academy Brazil, hosts this exclusive discussion Loyalty Academy Brazil is WMG’s education and training partner in the great country of Brazil. The company is led by some of the most experienced persons in the customer loyalty market, Fabio Santoro, CLMP™, Leandro Torres, CLMP™ and Ricardo Gazetta. Brazil has a storied […]

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TrustRadius Report: GEO and Social Proof Key to Winning Gen Z Software Buyers

Gen Z makes up 9% of B2B software buyers, according to TrustRadius’s 2025 Buyer Research Report — outnumbering Boomers (6%) for the first time. And as Zoomers continue to enter the workforce and rise in the ranks, they’ll become an even more important segment to market to. For software vendors that means, among other things, […]

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OPINION: Fintechs and Neobanks are Driving the Next Era of Stablecoin Usage

On the heels of the passing of the GENIUS Act (Guiding and Establishing National Innovation for U.S. Stablecoins of 2025), the next era of stablecoin usage is being driven by a growing cohort of fintechs and neobanks –integrating stablecoins into their product and service offerings, going where traditional systems have found it economically or operationally […]

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#712: Crafting Loyalty with a Luxury Touch: Inside Lalit Suri Hospitality Group

Join Monica Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands. Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference. Hosted by Paula Thomas

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Gift Cards Surge as Shoppers Navigate Economic Pressures This Holiday Season

BHN research finds consumer increase in gift card purchases helps preserve generous gifting while managing rising costs PLEASANTON, CA — October 9, 2025 — Shoppers are strategically shifting toward more gift card purchases to maintain holiday gifting traditions amid economic pressures, according to new research from Blackhawk Network (BHN), a leading global provider of branded […]

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